"I just wanted to thank you all at Zappos for such a rewarding shopping experience. This was my first experience buying shoes with you all, and I was BLOWN away by the level of customer service I received! I am an "immediate gratification" kind of gal, so even though I enjoy the convenience of internet shopping, I do not enjoy waiting for my purchase. So you can imagine how pleased I was when I received an email from you stating that my already FREE shipping was being upgraded to ensure faster delivery. And when my shoes were delivered by FedEx the very next day after purchase, I was even happier! Thank you again for a wonderful shopping experience!"
Diane D., Aug 4, 2008
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