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A Happy Zappos Customer Says:

"Just wanted to thank you. I had accidentally thrown the book I was reading into the open Zappos box I was using to return a pair of shoes.I spent days searching my apartment for the book since I was 80% finished and wanted to know how the story ended. I was delighted when a small package from Zappos came with my book and a letter explaining that I'd sent the book in with my shoes. I loved this site already but, after that goofy incident, I'll be a lifelong fan. You guys are the absolute best! Give everyone in the returns department a raise and a big year end bonus! "

Isabel R., Sep 5, 2006

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