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A Happy Zappos Customer Says:

"I ordered two pairs of New Balance over the weekend. I received the shipment very quickly. However, with a design change in the style I found they no longer fit in the size I normally order. I called your customer service line to exchange those improperly fitting shoes with a larger size. Your sales person was very helpful and promptly ordered an exchange for me. The new shoes arrived in 14 hours after the call I made last night."

, Jul 14, 2009

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