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A Happy Zappos Customer Says:

"Hi Zappos! I just want to express my gratitude to your company for your service. I'm not sure if you hear it often, but you should hear it every day! I placed my order on Jan. 1st- NEW YEAR'S at 8 pm in the evening- and low and behold, my shipment was delivered to me yesterday, Jan. 2nd at 2 pm. I didn't pay for express shipping- I used the standard shipping and you guys got my shoes here in less than 24 hours! I can't believe it! You must have elves working for you that took my order on a National holiday and still delivered my package to me immediately. I have had some very bad experience with online shopping, so, needless to say, I was a little apprehensive about buying shoes online again. But your company is FANTASTIC! Both pairs of shoes I ordered are perfect! It truly made this rotten week I had so much better. I can't thank you enough and not only will I continue to shop with your site, but I will tell everyone I know about you and make sure you guys have more and more business! Thank you so much! You have no idea how much I appreciate it! Philadelphia, PA 19111"

Cara B., Jan 4, 2009

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