"Dear Zappos, I would like to compliment you on your great service. I have been having a terrible time trying to find shoes for my 85 year old mother. She can not get to a store plus her foot is exceptionally wide so it is difficult to fit her. The first time I called your customer service order department they were cheerful, willing to compare prices and help me find what I needed. Mom had a tough time finding a shoe that would fit her swollen feet. However, with your selection and service I was finally able to find shoes that were just right for her. Mom was almost in tears and mission accomplished! Mother thanks you and so do I for your shipping policies, ease of return and great selection: keep up the great work. "
Linda B., Mar 26, 2007
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