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"Your customer service is OUTSTANDING and should set the standard for all other retailers, online or otherwise. When I contacted your team about exchanging a pair of slippers for a bigger size, you sent a new pair out immediately and waived the express delivery charge - thank you!!! Your return process also could not be any easier with the prepaid label to print. Thank you for making my shopping (and gift giving) experience with Zappos such a pleasure - I have been recommending you to anyone who will listen! "
Anke, Jan 16, 2009
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