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A Happy Zappos Customer Says:

"I just wanted to write and tell you that I am so impressed with the customer service and that you are one of the few companies that I brag about. I ordered some shoes for my nephew, DC's, and he received them in two days, I ordered the wrong size so your company sent the return label to my nephew's house for them to be shipped back free of charge. Not only was that impressive, I got the credit back on my credit card the day you received the shoes back, I reordered the shoes yesterday and he received them overnight today!!! I am astonished at the delivery and return policy! You've won a repeat customer here and also one from my sister because it was her son who was waiting for the right size. It was all my fault that I ordered the wrong size, but your company stepped up to the plate and made customer service your number one priority... we're both very happy and so is my 8 year nephew who hasn't taken off the shoes since he received them in the mail today :) Thanks again for the quality, expedited service, and attention to detail. Not many companies can compete with your service, unfortunately."

, Feb 28, 2007

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