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A Happy Zappos Customer Says:

"I recently ordered from a different on line site because Zappos did not have what I wanted in stock. I should have waited. Between not knowing if the item would fit (it didn't), not being able to reach a real person to ask, paying for shipping, paying for the return and paying a restocking fee I have learned my lesson. I will never order from anywhere except Zappos again! I ordered a pair of Uggs yesterday and took the advice your site gave on sizing. I received them in under 24 hours and they fit perfectly. But I also had the peace of mind offered by your return policy in the case they did not. I cannot thank you enough for your outstanding customer service and customer-friendly policies. You have a lifetime customer in me! "

, Mar 21, 2007

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