"Thank you so much for this shipping upgrade! I have told many, many friends and acquaintances about the wonderful folks at Zappos!!! I have shopped with you for quite some time (not recently, but, only due to financial circumstances) and you always find ways to show your customers how great you are. My very first order experience with you was with a very kind lady who helped me get a pair of shoes for a trip. I had ordered the wrong color and had only a few days before my trip to get the right color. She sent me the right ones before I sent back the wrong ones so I would have what I needed, trusting me to return the wrong ones. She was so pleasant and totally understood that a girl simply could not take brown shoes to a motorcycle rally!!! Kudos to you Zappos! "
Jane A, May 4, 2008
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