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A Happy Zappos Customer Says:

"Loved your voice mail message and your attitude toward customer service. Saw a piece on television about your company recently. And when I needed your help, you were there! I wish you already were running an airline and send you all successful thoughts with expanding your philosophy. On Dec. 22, the woman I spoke to was so wonderful to me, I just had to write. I have MS and finding the correct shoe is difficult. Went to a concert the previous evening, valet parked -- and my favorite Arche shoes, which I am just learning to walk in, were stolen from the car. I had remained in my reliable Uggs for their balance in crowds. We were packing to go to Georgia for the holidays when we made this discovery. She showed much empathy with my plight, waved the additional shipping fee and restored my faith in human nature. I e-mailed this note on behalf of her that day -- but made an error by putting an apostrophe in your address. No matter, I needed you again for a Jan. 20 birthday whose request was for slippers. With a relapse over the holidays and work overdue, again I was on deadline for the shipment. And this time, also for the choice. Another woman I spoke with was extremely nice in finding various slippers. They arrived as promised -- and let's hope they're a good fit. Whatever, your company is certainly a good fit for my needs. I appreciate your positive, service, egalitarian oriented philosophy...and applaud your efforts in spreading the thought of one simple act of kindness begetting others. Sincerely, "

Rebekah M., Feb 13, 2009

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