"I have not long moved to the USA from Europe and when I came here I was of the opinion that America was very competent and renown for its Customer Service. Unfortunately I have not found that to be the case; I am sad to say that I have had many less than satisfactory customer experiences. HOWEVER, I am delighted to tell you that that is most certainly not the case with regard to Zappos.com. I decided there was very little point in being so pleased with your service and so impressed by your efficiency etc and not tell you - so I am. I would like to take this opportunity to thank you and compliment you on your impressive customer service which I have been consistently pleased with in all the time I have been a customer of yours. Given that you are a shoe company and that I have a love (obsession?) of shoes - ours is a relationship that I see set to continue and be a very long and happy one!!! Many Thanks, "
Fiona, Apr 11, 2007
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