"Dear Zappos staff, After opening my P.O. Box today and finding an unknown package from your company, I was at a complete loss of thought when I opened it, a culture book, hand signed by many of your wonderful employees, with individual writings of encouragement for my wife Karen, who has been fighting cancer for some time. I have never experienced anything like this in my 45 years on earth. I could go on for an hour about how much I love your company/people. My wife did not know how to react to it when I showed her. Zappos, PLEASE, never go away. Karen and I will be with you forever in our lives. Sincerely, "
Ronnie E., Jun 25, 2009
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