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A Happy Zappos Customer Says:

"I am writing solely with the purpose of complimenting you on your return policy. I can't say that I know of another company that is so gracious to their customers who desire to return an item. I have ordered numerous shoes from Zappos and will continue to do so in the future. Not only am I never, ever disappointed with the quality or service, I tell everyone I know to use your website because of your reputation. Keep up the great work and while it was fun writing to you, hopefully I will only be working with the folks in the future who process my orders... not the people who handle returns! Have a great day and thank you from the bottom of my heart for making my day! Most sincerely, "

DeeDee, Nov 16, 2007

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