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A Happy Zappos Customer Says:

"Dear Customer Service, I just wanted to give you a commendation on the excellent service we received from more than one of your employees. We recently ordered a pair of Converse and the shoe did not fit. The exchange process was so simple and easy, and the free shipping was a real plus also. You have a dedicated customer. This was not the first time I used your company and it won't be the last. Sincerely, "

Judy G., Aug 6, 2007

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