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A Happy Zappos Customer Says:

"To the Zappos team, I do not know how much of the credit goes to UPS delivery services and how much should go to Zappos I/T, Customer Service and so on. We know you have good service from previous orders but we ordered after 5 PM yesterday and the parcel was on our front porch by noon today, and we did not ask for any special service, i.e. Rush Delivery. I just *had* to send a thank you note. I hope you all know how "good" we customers think this service is. Here you go, I have dreamed up a couple of titles (for big sellers) that could include chapters on "How Zappos does it right" -- I/T from the ground up - Don't be conned into software that just doesn't deliver. -- Warehousing secrets from the Zappos team. What does 24/7 really mean? -- Empowered employees treat your customers the way you want them to. -- Customer service in America today. -- And so on. Just a satisfied customer with a happy 9 year old and his shoes. , Summerville, South Carolina"

Mark V., Mar 26, 2007

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