Zappos.com - Powered by Service

A Happy Zappos Customer Says:

"To Whom It May Concern, I am a new customer at zappos.com. I made my first purchase this afternoon. I have looked at your website several times, but today is the first time that I have purchased any items. I appreciated that I was notified in my shopping cart that the item was low in availability. I also was extremely pleased that the shipping was free. Shipping costs usually cause me to avoid buying online. Imagine my surprise when I checked my email this evening and saw that I was upgraded to a faster delivery time at no extra cost to me! My shoes will be shipped tomorrow. I feel that customer service should be the most important factor is running a business. Without customers, there would be no business to begin with. I want to thank you for taking customer service seriously. It is a refreshing change. If my shoes really do arrive in a day or two, then you have a new loyal customer. Thank you again! Sincerely, "

Melinda H., Nov 17, 2008

Read More Testimonials

Submit a Video Testimonial