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A Happy Zappos Customer Says:

"Hello! I know as an owner of 2 retail and lodging websites that sometimes you only hear feedback from customers when they are UNHAPPY! So I am writing to first thank your customer service rep for her great customer service I received yesterday afternoon! I had been aggravated when I contacted her for live help because I ordered these same shoes from another internet company almost a month ago, who charged my credit card immediately, but never heard back from them and never got a response to my many emails (they list no phone # to contact the company on their site!) of the status of my order and obviously never got my Birkenstock shoes I ordered for my very sore feet. So imagine my HUGE SHOCK when my FedEx deliveryman just pulled up to my house just now with my shoes I ordered from YOUR company YESTERDAY AFTERNOON! I live in California and was assured by your rep that I would have these shoes before I go on vacation at the end of next week- but never imagined that less than 24 hrs after ordering them - the shoes are on my feet! I do all my shopping online and now will be your biggest customer! Quite nice to find a company that in this day and age still strives to make customer service a high priority, what I insist on in my own companies. Please all have a wonderful day and to all those moms, a Happy Mothers Day! Sincerely, "

Diane K., May 9, 2009

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