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A Happy Zappos Customer Says:

"Dear Zappos, The idea of buying shoes online was not an immediate catch for me. My wife has been casually looking for a pair of black leather boots for about two years now. My wife is a beautiful, petite woman and every time we went shopping for a pair of boots, I always came away from the experience with the uncanny urge to go fishing. After struggling this holiday season, I remembered a magazine article that talked about your customer service, so I logged onto your site and gave Zappos a try. The boots arrived yesterday. Being a little nervous about Christmas, and giving her a gift that might not fit, I asked her to open the box and try them on. Wow! They fit perfectly!!! And she loves 'em!!! Your site's user generated content and product reviews were instrumental during my selection process. It helped me to find just the right boots for her. Thank you Zappos for making our Christmas!!! I can't wait to use your site again! Sincerely, "

Matthew A.B., Dec 10, 2008

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