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A Happy Zappos Customer Says:

"Dear Zappos, I couldn't believe it! I ordered online in the afternoon and my husband's shoes arrived the next day! I called customer service the same afternoon to ask how to exchange them, since they were too narrow; a very friendly service rep helped me find a replacement (the correct width was not available in the same style). She said it was probably too late for them to be shipped that day, but they would go out the next day. She also said I could return the unsatisfactory shoes within fourteen days for free. Imagine my delight when the new shoes arrived the next afternoon! I returned the first shoes the day after. What a great experience! I tell anybody who's interested about Zappos and half the time they are already loyal customers! Thank you! "

Rebecca W., Aug 3, 2007

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