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A Happy Zappos Customer Says:

"Hello. I just wanted to let you know what a pleasure it has been shopping Zappos. I have ordered a few pairs of shoes from you and returned a few. One of my returns was delayed (no problem). What was most pleasant was how it was handled. I mailed back two pairs of shoes together in the same box (so you might expect there could be a problem). When I called I fully expected "Sorry ma’am we can't find your shoes, no refund." Instead the woman who handled the call looked into the return, thoroughly, found the shoes and made sure I was issued a credit. I guess what I most want you to know is that Zappos has top notch Customer Service. That has been the case in all my dealing with you thus far. Online and on the phone. You have a great selection of shoes. I have many selections saved in "My Favorites" for future purchasing. Thank you. "

Lisa S., Feb 12, 2007

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