"I am smiling! As a 'new-er' customer of Zappos, and the former global head of executive development and Quality training in a company that does business in 100 countries.... I HAVE to tell you that your continuous improvement and customer-centric philosophy is very impressive!! I know it must 'live' at the top of the company, if it really is going to permeate distribution, customer-service, and the back office. And that is a real achievement. Keep up the good work! You have me surfing for sunglasses at the moment! "
, Feb 28, 2007
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