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A Happy Zappos Customer Says:

"Just writing to give a big thumbs-up and thank you to one of your customer service reps. This would have been my first order with Zappos (I'm not really a shoe person), but you didn't have the shoe I wanted in my size. She stuck with me, said it was corporate policy to find the shoe somewhere else if possible, and that it was also corporate policy to not set a time limit on calls, so the search went on until she found the shoe (on sale, no less!) at the Easy Spirit web site! I usually try to shop locally when I can (I'm not really an internet person either), but I may have to re-think that when it comes to shoes. "

Angela P., Aug 15, 2008

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