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A Happy Zappos Customer Says:

"I am going skiing and finally found a pair of UGGs on your website that I loved and you had one pair left in my size. Panicked that I might "lose" them, I called your 800# and asked if it would be better for me to stay on the website and order or order on the telephone. This very kind gentleman said since it was the last pair that I should continue my order on the web. He said he would stay on the line to make sure the order went through and I didn't have any trouble! I can't tell you how comforting it was to know I had customer service literally and physically right there with me! I received the boots less than 24 hours later and think this is the best purchase I have made in a long time! Thanks very much, Zappos. I know several people that swear by you and now I'm a member of that club! "

Irene M., Jan 18, 2008

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