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A Happy Zappos Customer Says:

"I was pleasantly surprised this morning to receive an email from you stating that you upgraded my shipping status from Standard Delivery to Priority at no charge to me. This was very nice of you and very much appreciated, especially in this economy. The shoes I ordered are for an anniversary present for my husband and I was so hoping I would get home to retrieve the mail before he did, and now I know I will. Thanks for being so thoughtful. And I will most definitely use your website again. We have ordered shoes off your site before and had an excellent experience and now this. I work in customer service and I have to say you all are doing an excellent job. Thank you again. Sincerely, "

Aimee B., Apr 22, 2009

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