"You people are amazing! I ordered sandals a month ago and they got to me before I could blink!! I placed my second order to Zappos on Sat night (11pm) and got an email with the tracking # that said it will be here Tues - but I just checked and it will be on my doorstep when I get home today! I do alot of online shopping, and let me tell you - Zappos is the fastest place ever! I had to call you for a defect in the sandals and was very impressed with your solution and your customer service person - so polite/helpful and they were overnighted (plus $20 coupon) for my "inconvenience". Thank you and count 1 more satisfied (and returning) customer. I'm telling people about Zappos!! Your company and people are great! "
Nancy M., Aug 6, 2008
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