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A Happy Zappos Customer Says:

"Hello! I just want to give my thanks to your great company once again! I had a pair of shoes that I bought from you over a year ago. They were a cute enough shoe. Just a major design flaw. Around the base of the shoe was a woven hemp macramé band. I only got them slightly wet from regular use a few times and the hemp began to break apart, then the glue started to give, then both soles started to pull apart from the rest of the shoe. I had to stop wearing them, because every time I did, my feet tended to get wet. Once the glue gave, the hemp band acted as a sponge, resulting in damp socks and feet. Well, lovely, good ol' Zappos came to the rescue! Even though my return guarantee had expired, the company gave me a full refund and made me a Zappos VIP. I have been telling everyone I know about how great Zappos is! I received my new replacement shoes today. They are SO comfy. I have only been wearing them a half day, and I haven't thought about my feet once. I usually have toe and heel achiness and arch pain by the end of the day. I have owned a pair of Merrell trail running shoes before and they lasted three years. Props to Merrell. To conclude, Zappos is awesome! I won't bug you guys with any more emails. I have been quite frequent with them during this shoe saga. I am just more than impressed with how great and professional a company you all are running. I will make all my future shoe purchases through you. I'm looking at rain boots right now... Thanks again, "

Lora L., Feb 16, 2009

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