"Dear Zappos, As a former manager and a current stay at home mom and consumer, I really want to tell you how impressed I am by your company and customer service. You have definitely got it figured out. It is so easy to order off of your site, and the shipping is unbelievably fast and free both ways. I would rather have you hide the shipping cost in the merchandise, or not do the 10 or 20 percent off sales that other companies do and offer the free shipping. There is nothing I hate more than finishing my expensive order and having them tack on more money for shipping!!!! Sometimes I stop right there and don't order. Your Internet site makes it so easy to find the item, and push the send button. I have impressed my husband by doing an order from you in less than 60 seconds. He was amazed. I hope your company is surviving these tough economic times... Sincerely, "
Monica B., Mar 13, 2009
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