"I just wanted to give KUDOS to all of you at Zappos.com. My son's birthday present was a pair of Vans. I have been so busy lately, and not knowing what a teenage boy may like, I ordered his shoes on his birthday!!! Typical shipping for you is 4-5 days. You shipped them so quickly instead----AT NO CHARGE for me!!! It was a GREAT SURPRISE to read that e-mail!!!! THANK YOU FOR SUCH GREAT APPRECIATION FOR YOUR CUSTOMERS!!! "
Traci, Jan 19, 2007
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