Zappos.com - Powered by Service

A Happy Zappos Customer Says:

"I just wanted to thank you for your excellent customer service and return policy. I contacted Clarks to inquire how to replace an existing pair of shoes I had purchased last summer. Somehow the button on the side of the shoe broke off. I contacted Clarks to have these replaced and they informed me the pair I wanted to replace was no longer available and to pick out another pair to replace them. Customer Service was prompt and apologetic in every way. I had a new pair of shoes within three business days. I work in the service industry and know how it can be very frustrating. This is my third pair of Clarks shoes, I have told everyone about the quality and how the name of Clarks stands up to its competitors. Thank you all for not only an excellent shoe but excellent customer service. "

Debra N., Mar 26, 2007

Read More Testimonials

Submit a Video Testimonial