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A Happy Zappos Customer Says:

"Your company is fantastic! I read about a pair of Nike Zoom Sister Shoes in US weekly and went to the direct website, then remembered Zappos. The website charged $85 ($4.00 less than you guys), but with shipping they were $10.00 more, and in troubled times who does not want to save $10?! Thus I ordered from Zappos. I received them in one day...with no added fees (I have NEVER heard of that before). I got them and they were too big (a reviewer had put that they fit small...) anyway, I called this morning was on hold for less than a minute, I spoke with a wonderful customer service representative and within MINUTES, my return had been taken care of. I received the returned confirmation via email, as well as the UPS label...unreal! In addition she added me to Zappos VIP list!! You definitely have a customer for life...and one who loves shoes!! Thank you again and continued success! "

Dana, Feb 13, 2009

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