"Just wanted to let you know that I appreciate your excellent customer service. I was late ordering and didn't expect to receive the shoes until after Christmas, even though they were a Christmas gift. But they got here so promptly, they were in time! And they're exactly what I ordered--they look great and fit fine. Thanks so much for expediting the shipment. Kudos to your website and customer service email designers as well--it is easy to order from your site and your emails tell customers exactly what they need to know to track packages, register concerns, or return items. I write web and email content, so I know the tone and information in them is important in getting and retaining customers. Your communications make me feel very confident in dealing with Zappos. This is my second order from your company, and it won't be the last. "
Jean F., May 9, 2006
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