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A Happy Zappos Customer Says:

"I wanted to say thank you for your exceptional service. I ordered two pairs of shoes for my grandson on Thursday, Nov. 6. He told me the ones he wanted. Being a teenager and hard to buy for, I was glad to order the ones he wanted. They were for his birthday the following Sunday. I knew it would be 4-5 days before I received them, but thought, I will give him his card and a note telling him his gift would be here soon. I couldn't believe they arrived the very next day. Less than 24 hours! I was thrilled because I could give him his gift at our family birthday party. I have never experienced such good service. You have gained a loyal customer! Thanks again, "

Bonnie M., Nov 8, 2008

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