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A Happy Zappos Customer Says:

"Dear Zappos Customer Service: I just wanted to tell you that I am so happy that I started ordering from you! I've often seen you listed in fashion magazines as a source for purchasing shoes online, but I just recently placed my first order this past November. Since then, I've purchased two additional pairs of shoes. Prior to using you, I had been a bit apprehensive about ordering shoes online because different companies often charge a fortune for expedited delivery and can take up to two weeks to process a return if necessary. I had to return one pair of shoes to Zappos because I needed another size and I was further impressed with your return service - within two days you had not only processed my return, but refunded my account. Thank you for being so prompt and professional - it is truly a pleasure to shop with you! Sincerely, "

Tiffany, Jan 5, 2008

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