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A Happy Zappos Customer Says:

"Customer service is very important to me and when I recieve great customer service I have to tell the company or person how much it meant to me! I have been looking for some work shoes for some time now when I decided that I would try online. I searched the type of shoe I wanted and your web site came up. I ordered the shoes (which I got at a great price) and I waited for the shoes to get to me through the mail. Imagine my surprise when I recieved my shoes in 2 days instead of 4! When I checked my email, you sent me an email stating that you upgraded my shoe order! I was already extremely happy about the price of the shoes, not having to pay for shipping and handling, and the short amount of time that I would have to wait for the shoes to get to me, but to have them get here in 2 days! I was in shock. I just wanted to tell you guys that I would definitely be a return customer and that I am giving you guys some great word of mouth! Thanks again for renewing my faith that customer service hasn't died!"

Benita K., Sep 13, 2008

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