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A Happy Zappos Customer Says:

"Dear Team, Please don't improve your service because it's already too tempting. With designers like the ones you work with, the folks who come up with all that great footwear, I'll be in the poor house if the product and the service gets any better. And I'm living on two small pensions, trying not to max out all my plastic. Written only partly with tongue-in-cheek, Loyal Customer"

Dennis G., Jun 18, 2009

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