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A Happy Zappos Customer Says:

"Dear Zappos, I just wanted to say thank you so much for the wonderful customer service! I called in a long time ago and had a very friendly conversation with a customer service rep. about the return process and so on. We had such a great conversation that it felt like I was talking to an old friend. Anyways, I ended up getting a letter in the mail a few days later thanking me for being such a great customer. I work in the customer service industry and it feels good to know that at Zappos people really know how to give great customer service! Thank you! : ) Peace, "

Linda C., Feb 16, 2009

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