"I placed an order on Tuesday 6/9/09 for a gorgeous pair of high heels, intended to be worn this weekend for my birthday blast in Las Vegas. However, when I placed the order, I had forgotten to select a faster shipping method to ensure that my shoes arrived in time for this weekend. I call your customer service line to see if I was able to upgrade the shipping before it was too late. Zappos really exceeded my expectations. Not only was the phone menu easy to use, there was no wait time. The gentleman that assisted me was so very polite, and even upgraded the shipping free of charge. I have to say, this is the first time I have ever had any retail institution exceed my expectations. I would have been very pleased with my Zappos order without the free upgrade. However, it is so nice that your team cares so much about the customer. I will definitely be a returning customer. I wish I could remember the gentleman's name that assisted me, so he could be acknowledged for his 5 star service. I would also like to compliment the rating feature on the website. My shoes arrived on time and they are beautiful and comfortable, just as described in the reviews. Thank you Zappos!"
, Jun 13, 2009
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