"My fiance and I are completely blown away! I first found out about Zappos from my mom. We were both looking for shoes for my wedding. I went to your website and what I found most pleasing and interesting was the unbiased reviews from customers which allowed me to feel great about ordering shoes on line (which I never had before). My mom ordered one pair and I ordered two. Although I had to end up returning them because they did not match my wedding dress. However, I have never encountered better customer service ANYWHERE. It really blew me away. My mom mentioned the same thing. So much so that I will continue to buy my shoes from Zappos. It's even easier than going to the store!!! To the main point though, I couldn't believe that a week after returning my last pair due to the color not matching, I had a knock at the door and a flower delivery congratulating my fiance and I (mentioning him by name) on our upcoming wedding! Are you serious?! Is life still this good and are people still this GREAT! Thank you so much. It is so awesome that I had to go on your website and actually write a thank you note (which I never do these write up things/blogs etc.) Thank you and many blessings to you all! "
Chrystn & Daniel, Aug 2, 2009
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