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A Happy Zappos Customer Says:

"I just wanted to let you know your organization, without question, "exceeds your customer expectations". I recently received a pair of shoes the wrong size, and before I could even return them I had received the correct size over-nighted to me. Your organization is the Ritz Carlton of the industry. Doing business is not all about price, it's about "exceeding customer expectations" which your organization evidently learned well!! Please pass my message on to your executive leadership because your company culture can only breed success!! "

Robert E, Nov 23, 2007

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