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A Happy Zappos Customer Says:

"I just wanted to let you know how pleased I was doing business with you. Unfortunately the shoes I purchased didn't fit my son, so I had to return them. I think this is the first time I've purchased something either online or even in person at the stores that it didn't seem like a hassle to purchase or return. I was able to speak to someone right away on the phone when I had a question without going through a million menus to hear a real person on the other end. Returning my item was quick and easy. I also appreciated the confirmation note I received when you received my return and let me know it was credited to my account. I would definitely do business with you again and would recommend you to my friends. I think other businesses could take a lesson from you on how to run their business and how to treat their customers. It's a breath of fresh air knowing there is someone out there that feels the customer comes first. Thanks again and hopefully I'll be doing business with you in the near future. Sincerely, "

Kim K., Jan 18, 2008

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