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A Happy Zappos Customer Says:

"Dear Customer Loyalty Team: Thank you for your giving... we have given your order special priority processing in our warehouse and are upgrading the shipping and delivery time frame. I couldn't pay extra for the kids to do the extra stuff at Sea World, like when we passed the private dinner next to the tanks. I couldn't pay extra for the go cart rides that were loudly taking up the area under the batman (or spiderman) ride at Six Flags. I can pay for a combo meal when we eat in, but that is rare - so the dollar menu has been memorized by the kids. My son graduated last month and basically only asked for Chaco shoes for his graduation. You delivered them sooner, much sooner than anticipated. I want you to know that after getting them yesterday – EARLY - he has gotten up to meet a friend at 8am to hike and climb rocks in our local woods. I believe you all assisted in his celebration of new sandals. Please know that I couldn't pay extra, but that your team gave more than I expected. Thank you to the team for your giving. Please know that I greatly appreciate your launching my son's joy. "

Connie M., Jun 11, 2009

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