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A Happy Zappos Customer Says:

"Hello again, I just wanted to say "thanks again" for such a wonderful order and exchange experience. Zappos.com is a world class company with awesome/first class customer service. Tonight I chatted on your website tonight with a customer service rep. She was awesome! I informed her that I was very pleased with my order and an exchange. Within seconds she even knew about my recent order and personalized my chat experience by asking how I liked the shoes. She was very friendly and having a live chat backs up the fact Zappos is a world class company. I'm just so pleased with the customer service, simple and easy ordering process, exchange policy, email order updates, online chat, and personalized feedback. I believe in positive feedback - you guys are awesome! Thanks again, "

Derek, Oct 26, 2007

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