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A Happy Zappos Customer Says:

"I just received my first order from you and I'll be telling everyone about Zappos. After spending hours driving around town to find size 12 1/2 running shoes with support for my teenager with flat feet, I gave up because no one stocks 1/2 sizes over size 12 in their stores. We really like the Asics brand for their support. I decided to try the internet and went to your site first after remembering a story about your company on Oprah. I found exactly what I was looking for on your site, plus you offered a choice of colors in addition to the correct size! Better yet, your price was cheaper than the sporting goods stores in our area and you offered free shipping, but here's the thing that amazed me... I ordered the shoes after my family went to bed last night, and the shoes arrived at lunchtime today! Incredible!!! I realized from your email that you upgraded my shipping as a special service, even though I didn't request it. Thank you, thank you, thank you! You have a new customer for life! "

Joan, Nov 8, 2008

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