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A Happy Zappos Customer Says:

"I just wanted to thank you for your excellent customer service and return policy. I contacted Clarks to inquire how to replace an existing pair of shoes I had purchased last summer. Somehow the button on the side of the shoe broke off. I contacted Clarks to have these replaced and they informed me the pair I wanted to replace was no longer available and to pick out another pair to replace them. Customer Service was prompt and apologetic in every way. I had a new pair of shoes within three business days. I work in the service industry and know how it can be very frustrating. This is my third pair of Clarks shoes, I have told everyone about the quality and how the name of Clarks stands up to its competitors. Thank you all for not only an excellent shoe but excellent customer service. Debra N."

Debra N., Mar 26, 2007

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