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A Happy Zappos Customer Says:

"I continue to be delighted and amazed at the consistent unfailingly high quality of customer service I receive at Zappos. The service I received this time when I made a mistake in placing the order exemplifies it---every courtesy and assistance was extended to me to make it easy for me to have the problem resolved. I have taken steps to try to move all our family shoe purchases to Zappos for this reason. You have set up a service model that the rest of us can only try to emulate! "

Tom P, Jul 9, 2006

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