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A Happy Zappos Customer Says:

"Just wanted to say Thanks to CS for helping me return an item. This was my first purchase at Zappos and wouldn't you know it, I didn't like what I ordered. That was a bad thing, good thing, CS did a great job of helping me with the return process. Sent one item back while simultaneously ordering another pair of shoes. WOW!! These ones I'll keep. By the way, did I mention I am a CS Rep for a major Company? I truly can appreciate great customer service...You have certainly provided that and have gained a repeat customer. Thanks again "

Tom G., Feb 10, 2006

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