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A Happy Zappos Customer Says:

"You guys totally rock! I ordered a pair of Sebago loafers in a size 6 1/2 E, thinking they would probably fit. To my delight, they arrived within a day or two. But they were too narrow. Dreading the exchange process, I put it off for several days. Then, last Friday, April 13, 2007, I called Zappos in the evening. A very nice fellow from Nevada told me that not only could I return the shoes without any hassle, but that he would credit the 6 1/2 E shoes against the purchase price of the same model in size 6 1/2 EEE. This gentleman indicated that, given the time of day, they would arrive by Tuesday, which is the day I had scheduled to leave on an overseas business trip. In fact, the shoes arrived on Monday. I tried them on that evening, and they fit quite well (which, given my feet, is saying a lot). I am absolutely thrilled not only by your merchandise, but also by your exceptional customer service. Thank you. Thank you. Thank you. "

Brian F., May 1, 2007

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