"To the Loyalty Team: Thank you for the upgrade. The shoes are actually for my niece, who is in desperate need of new shoes, as she now must walk to work due to losing her car in an accident. This will really help her! My experiences with Zappos has always been positive and I thank you for being an old fashioned, service oriented company with thoroughly modern merchandise. PS: It was my son, Steven, a regular customer of Zappos, who introduced me to your company."
Jean S., Feb 3, 2009
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