Zappos.com - Powered by Service

A Happy Zappos Customer Says:

"Dear Zappos: My sister's daughter, Lily, is being baptized this Sunday. She is wearing her older sister's white dress which has been a tradition in our family for years. Lily is 15 months old. My sister, Emily, called me and we were discussing what shoes Lily should wear to her christening. I thought since she would only wear the shoes once, she should get her something inexpensive and somewhat disposable. Emily thought that since she was not wearing a new dress, it'd be nice for her to have something nice and special. We searched and searched for something tasteful, but special and beautiful at the same time. Emily found a pair of absolutely dear Pink lambskin Designer's Touch slippers with a Pink ribbon on Zappos.com. While we were on the phone about 8:45 Monday evening June 25th, I placed the order. I noticed that you offered free shipping, but I was not hopeful for a fast delivery - I have shopped on line a great deal, and I am accustomed to paying for overnight delivery only to wait 3-4 days for the order to actually leave a warehouse. I received and e-mail from Zappos.com Tuesday morning advising me your team has been working the whole night, my order had been picked, and that delivery was anticipated for Tuesday June 26th. I called Emily and told her the order was ready to ship, but there was no possible way it could be delivered that day. Emily called me at 4:00 pm Tuesday and said the shoes were absolutely darling. She was SO thrilled. Unbelievable - I place an order at 8:45 pm Monday, and she actually rec'd the order Tuesday! I just wanted to write to say that I work in the apparel industry and very much appreciate the importance of customer service. I have never shopped Zappos.com before, but you certainly have a new and permanent customer. Thank you so much for your excellent service. I work in an office with about 300 women who are all involved in the apparel industry and do a great deal of shopping, and I plan to recommend Zappos not only to my colleagues, but to my family and friends as well. Thank you again! Sincerely, Amanda B."

Amanda B., Aug 3, 2007

Read More Testimonials

Submit a Video Testimonial