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A Happy Zappos Customer Says:

"Hello, I would like this thank you letter to be forwarded as high up as possible. Your company helped me in such a special way and I am so grateful and don’t want anyone to go without knowing how we feel! Our car was broken into this past Tuesday night. They got my camera and my son’s High School Wrestling duffle bag. The duffle bag contained my son’s whole world - all his wrestling equipment, embossed uniforms, and they were really nice. Problem is my son is 14, 6 foot 5 and wears a size 17 shoe! You don’t run down the street and pick up a pair of shoes. His wrestling shoes were, of course, in the bag. His start in High School is going great! Wrestling is in season right now and he made the varsity team, which takes a lot of work and this Saturday is a very important tournament. No shoes - no can go! I called Zappos at 7:30 am, hysterical, praying that you had wrestling shoes in stock because your company ships really fast. The shoes were in stock and the customer service representative was so very nice as I am sure most people don’t call crying to order shoes. I cannot express in words how appreciative we are. My son, Tony, was panicked and my big little boy's eyes teared up when we realized the shoes would not be a problem to replace that fast. He would not be wrestling this Saturday if your company did not have such a fast shipping process, not to mention keeping that size in stock. My son is the only heavyweight on the wrestling team, it would have been a great loss for the entire team if he did not wrestle, all his coaches know how finding shoes for him is a problem we always have, and when I told him a couple of hours later I got the shoes coming, he was grateful and quite relieved. Well, the shoes came today, they fit! The other stuff can’t get replaced, so we are making due. Please take a minute out this Saturday, think of Tony and his team wrestling, and thank yourselves for making it happen! As we thank you, the team thanks you and the coach thanks you! Forever your loyal customer! Christine P."

Christine P., Dec 29, 2007

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